Returns, Refunds & Product Concerns

Change-of-mind returns

Bloom Health does not ordinarily accept returns, exchanges or refunds when the correct, non-defective product was supplied and the customer simply changed their mind. This is particularly important for temperature-sensitive, prepared, opened and hygiene-sensitive products that cannot safely be returned to inventory.

Prepared products and cancellations

Prepared pen products are processed specifically for a confirmed order. Once preparation has begun, the order cannot ordinarily be cancelled, changed or returned for a change of mind.

Products that cannot ordinarily be returned to inventory

• Temperature-sensitive products after dispatch
• Reconstituted or prepared products
• Products with broken seals
• Opened or used products
• Syringes, pen needles and other hygiene-sensitive supplies
• Products stored or handled contrary to the supplied instructions

Incorrect, damaged or defective products

Contact Bloom Health with the order number, a description of the concern and supporting photographs. Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, refund or another agreed resolution.

Do not return products without instructions

For safety and traceability, contact Bloom Health before sending anything back. We will confirm whether physical return, collection, photographic evidence or another procedure is appropriate.

Statutory rights

Nothing in this policy removes remedies available under applicable Philippine consumer law.