Shipping & Delivery
Delivery designed around your order
Bloom Health coordinates delivery according to the destination, product type and handling requirements.
Metro Manila delivery
Eligible Metro Manila orders confirmed by 5:00 PM may qualify for same-day delivery through a local delivery partner. After confirmation, Bloom Health will contact the customer to coordinate delivery. The product order is paid through Bloom Health; the actual local rider fee is calculated according to the destination and paid directly to the rider upon delivery unless a different arrangement is confirmed.
Same-day delivery is subject to product readiness, successful payment, courier availability, traffic, weather and other conditions outside Bloom Health’s reasonable control.
Delivery outside Metro Manila
Eligible orders are dispatched through an appropriate local or nationwide courier, normally on the next available business day after confirmation. For standard small parcels, the fee is selected automatically from the province entered at checkout:
- Luzon outside NCR: PHP 250
- Visayas: PHP 300
- Mindanao: PHP 350
- Remote and island provinces: PHP 400
The remote and island rate currently applies to Batanes, Palawan, Marinduque, Romblon, Occidental Mindoro, Oriental Mindoro, Masbate, Catanduanes, Siquijor, Camiguin, Dinagat Islands, Basilan, Sulu and Tawi-Tawi.
Dispatch timing does not guarantee next-day arrival. Temperature-sensitive products will only be sent through a service considered suitable for the route and expected transit time.
Heavy equipment outside NCR
A fixed delivery charge of PHP 5,000 will apply to qualifying ice baths, chillers, complete cold-therapy sets and other heavy equipment delivered to standard serviceable locations outside NCR once those products are introduced. Remote destinations, difficult access, special handling or shipments outside the standard profile may require an additional quotation, confirmed before fulfilment.
Discreet delivery
Orders are carefully packed in discreet outer packaging. Product names and complete order details are not displayed on the outside of the parcel or included in rider-facing instructions. Delivery partners receive only the information reasonably necessary to complete delivery.
Temperature-sensitive packaging
Temperature-sensitive products are packed with protective wrapping and refrigerant packs appropriate to the planned route. Receive the parcel promptly, open it without unnecessary delay and follow the supplied storage information. Prepared products must be stored at 2–8°C immediately after receipt.
Delivery concerns
If an order arrives visibly damaged, incorrect or with a suspected temperature-control concern, retain the complete packaging and contact Bloom Health promptly with photographs of the unopened parcel, label, internal packaging, refrigerant packs and affected product.